Refund Policy

1) Overview

Bitwarden Review Hub is an independent review website. We primarily publish free content. From time to time, we may offer paid digital content or advisory services (“Products/Services”). This Refund Policy explains when refunds are available and how to request one.

Effective date: 2025-01-01 • Last updated: 2025-01-01

2) No control over third-party purchases

We may link to third-party stores or services (including Bitwarden). Purchases made from third parties are governed by their terms and refund policies. We cannot process or guarantee refunds for third-party purchases. Contact the vendor directly.

3) Eligibility for refunds (our direct sales only)

Digital content (e.g., guides, templates)

• Refunds may be requested within 14 days of purchase if the item has not been substantially downloaded or accessed (up to 20% of content or 20 minutes of hosted content, whichever occurs first).
• If digital content is defective or inaccessible due to our systems, we will provide a fix or a refund.

Advisory/services

• Refunds are available if you cancel at least 24 hours before the scheduled session and no deliverables were provided.
• If Services have begun or deliverables were provided, fees for completed work are non-refundable.

Note

Statutory rights (e.g., UK/EEA consumer rights) apply where mandatory law provides additional protections.

4) Non-refundable items

• Change-of-mind requests after substantial download/access of digital items.
• Partially or fully delivered advisory/services.
• Customized or bespoke deliverables approved by you.
• Donations or voluntary contributions.

5) How to request a refund

• Email contact@bitwarden-zone.com with the subject “Refund Request”.
• Include your order ID, purchase date, item name, and reason for refund.
• We may request additional details to verify your purchase and eligibility.

We aim to respond within 5 business days. If approved, we will process the refund to the original payment method within 10 business days (processing times may vary by provider/bank).

6) Chargebacks

Please contact us first to resolve any issue. If you file a chargeback without contacting us, we may contest it with your payment provider by providing evidence of delivery and eligibility decisions.

7) Pricing errors and availability

If a pricing or listing error occurs, we may cancel an order and issue a full refund. We reserve the right to discontinue Products/Services at any time.

8) Promotions and bundles

Refunds for discounted bundles may be prorated. Promotional terms published at the time of purchase will apply.

9) Contact

Email: contact@bitwarden-zone.com • Phone: +449000050859

Address: Flat 54 Carter Road East Philip, PL2 2DD, GB